End-User Support
IGAGE INFOSYSTEMS provides essential support to computer software development organizations, network systems vendors, software training companies and software and hardware manufacturers.
Let your internal users enjoy the very best support. As a service.
A service to support your internal users, who work with many SW and HW tools. Place your users in our hands and give your teams the freedom to build your company.
Extend your team with our end user support services
Many organisations use internal IT teams to handle 1st line end user support tickets. However, it can be challenging and expensive to provide sufficient coverage to maintain productivity levels and minimise disruption caused by IT incidents to end users.
Internal IT teams find they must put other tasks on hold, taking them away from project work and their core roles.
Outsourcing end user support is a better and more efficient way to provide an amazing user experience, minimise downtime, boost technology adoption.
Operating Systems
New Office + Migration Solutions
Primary service desk team
We allocate a primary team to each of our customers so they really get to know you, your user community and your technology environment. We aim to deliver an amazing user experience and personable service to you and your user community.
Experienced & knowledgeable technical analysts
1st line analysts have an in-depth knowledge of popular productivity suites like Microsoft 365, Google Workspace and Apple iWork. They also provide 1st line support for many commonly used business tools and applications. If they support your SaaS solution, they undergo extensive training, so they have a comprehensive understanding of your platform too.
Flexible & scalable services
Managed services ensure we always have enough analysts available to support your end users. We operate a flexible model that scales with demand. We also offer multilingual IT support for organisations with employees or customers around the world.
24/7/365 coverage
We operate a 24/7/365 service desk for those customers who need core hours, extended hours, overnight or weekends and public holidays. Analysts are available to resolve 1st line tickets and action requests round the clock, so your end users can get on with what they need to do.
We Can Support Your International IT Business 24x7x365
IGAGE INFOSYSTEMS is a leading international IT services company within the IT channel industry. Our company’s established reputation as a truly international IT company is down to our commitment to first-class service delivery. Our 24x7x365 fully managed, English speaking service desk is operational around the clock ready to respond to onsite issues whatever the time of day or night.
